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Career Opportunities For Trainers in BPO Industry |
Traning and Development Home »Training-Scenario » BPO Sector » Career Opportunities for Trainers
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Preferred Educational Qualification
UG - B. Ed – Education
Any PG Course - Any Specialization
B.A - Communication
Any Graduate - Any Specialization
MBA/PGDM - HR/Industrial Relations
PG Diploma - Any Specialization
MBA from good institution specializing in Training and Development
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Nature of Work
1. Introduce them to the concept of customer service and train them on basic telephone etiquettes, business communication and also written communication.
2. To conduct training in:
- Communication
- Personality Development
- Grammar for companies in the Customer Service
- Time Management
- Customer Focus
- Accent Neutralization
- Voice Training
- Phonetics Modules
- Presentation Skills
- Culture Sensitization
3. Identification of training needs
4. Preparing training Calendar
5. Maintaining Database and Preparing MIS reports on training
6. Taking training feedback
7. Evaluation of training effectiveness
8. Planning of schedules and long-term planning of training programs
9. Conduct new hire training to bring new joinees up the learning curve as per the requirements
10. To develop a training planner for the year based on the training need analysis
11. To develop training material and appropriate delivery methods for new hires as well as new initiatives for existing staff
12. To track progress and maintain records of all training activities
Skills and Attributes
Skills and attributes required to become a successful trainer are:
- Aptitude: Towards people management & counseling
- Key Competencies: Content development abilities
- Attributes: Good people skills
- Excellent command over English
- Good personality
- Excellent Communication & team handling skills
- Self Driven Person
- Excellent presentation skills
- Ability to train on language skills
- High energy, enthusiasm and hands on approach
- Logistics and Resource Management ability
- Transfer information in a simple and effective manner with clear and concise communication
- Should have core competency in conceptualization, designing and conduct of employee development programs in technical, behavioral and skill development
- Have the ability to give learners feedback and coach them towards improvement
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