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Training Programs |
Traning and Development Home »Training-Scenario » BPO Sector » Training Programs
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Areas Covered in Training Programs
The specific areas where training is given in BPO sector are:
Customer Care
Technical Support
Payroll Maintenance
Publishing
Sales and Telemarketing
Finance and Accounting
Human Resources
Intellectual Property Research and Documentation
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Administrative Support
Security
Supply Chain Management (SCM)
Customer Relationship Management (CRM)
Legal Services
Medical Transcription
Research and Analysis
Training Courses in BPO Sector
- Call Centre Management
- Advanced Interpersonal Communication
- Business Communication
- Accent neutralization
- Customer Relationship Management
- E-mail Etiquette
- Selling over the Phone
- Telephone Etiquette
- Cross-cultural Training
Preferred Training Methods
Some of the preferred training methods in BPO Industry are:
- Computer Based Training Methods
- E-learning
- CD-ROM-based
- Lectures
- Discussions
- Media access
- Web
- Video
- Audio
- Web-based training sessions
- Intranet-based training courseware
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