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Career Opportunities For Trainers in KPO Industry |
Traning and Development Home »Training-Scenario » KPO Sector » Career Opportunities for Trainers
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Preferred Educational Qualification
Some of the preferred educational qualifications of trainers in KPO industry are:
Engineers (B. E., B. Tech, M. Tech)
MBAs (Finance, Marketing, IB, IT, etc)
Chartered Accountants
Economists
Teachers (B. Ed)
Journalists
Architects
Lawyers (LLB)
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Nature of Work
- Providing training on producing high quality research and analysis and synthesizing findings into client deliverables
- Providing training on managing complex client relationships and projects
- Providing training on team member’s skills and professional development opportunities
- Providing training on multiple functional areas including managing and developing existing and client relationships
- Train, coach and develop research analysts
- Workflow planning, ensuring resource utilization and quality assurance
- Giving training to utilize both secondary and primary research sources and techniques
- Assist clients and/or other research delivery team members in articulating and refining research requests and projects
- Identification of training needs
- Preparing training Calendar
- Maintaining Database and Preparing MIS reports on training
- Taking training feedback
- Evaluation of training effectiveness
- Planning of schedules and long-term planning of training programs
- Conduct new hire training to bring new joinees up the learning curve as per the requirements
Skills and Attributes
Skills and attributes required to become a successful trainer are:
- Inquisitive
- Should have superior problem-solving skills
- Should have analytical and quantitative skills
- Should have excellent communication (both written and verbal) and interpersonal skills
- Should have the ability to analyze complex business information
- Ability to synthesize information from diverse sources and present findings in a clear and concise fashion
- Should have people management skills
- Should have core competency in conceptualization, designing and conduct of employee development programs in technical, behavioral and skill development
- Have the ability to give learners feedback and coach them towards improvement
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