Nature of Work
- Training all the verticals like Postpaid, Prepaid, Retail, Postpaid Wireless Landline, Prepaid Wireless Landline, Data cards, and Handsets
- Training on IP Deployment, Network Security, OSS-BSS, etc
- Provide continuous training and optimize processes
- Design content and conduct training programs for all sales personnel with in sales function
- Assisting the managers in terms of Operations and Quality
- Training need analysis
- Arranging and implementing training
- Making training calendar
- Training content development
- Training evaluation
- Preparing training budgeting
- Develop and deliver training to internal and external technical support teams
- Implement new and existing training projects and initiatives
- Consistently review and improve training quality and effectiveness
- To implement and monitor the company's 'Training for future' program
- Customizing training content
- Monitoring on-the-job performance
- Technical & Behavioral training
- Doing Competency mapping
Skills and Attributes Required
- Ability to create, make and edit written material
- Having pleasing personality and excellent communication skills
- Ability to influence, convince & persuade
- Should be passionate about service & quality
- Ability to see how training leads to performance, operational efficiency, staff retention Good management skills
- Good analytical skills
- Database management skills
- Knowledge of planning and scheduling techniques
- Language training skills
- Vendor management skills
- Should have strong coordination/collaborative skills
Variation of Salary with Experience
Salary offered to the trainers according to the relevant experience fall in the range of:
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